In case of no-show or unutilized bookings, User shall be required to make requests for any valid and applicable refunds, as per Vendors’ policies or within 15 days from the travel date (whichever is earlier). No refund would be payable for any requests made after the expiry of 30 days of travel date / check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.
The refund shall be processed within 15-20 working days from the date of the cancellation request, after receiving back to back refund from the concerned Vendor. Payment will be refunded back into the same original payment instrument like the same credit card or bank account from which it was paid for the traveller. In case of Travel Agent (B2B Booking), refund or recharge or upload of any type is always credited in their agents eZ Holiday's account balance. In case of agents account closure, the agent is supposed to consume its balance or clear their dues (if any). No money transfer will be done to travel agents bank account, in any circumstances.
In case user avails to book any of the Services offered by the Vendor and is, thereafter, not contactable on the contact details provided, then the tour/travel reservation selected by User will stand cancelled and eZ Holidays or the Vendor would not be liable for any charges/expenses incurred by User, either directly or indirectly in this regard.
Any Refund Claims arising due to cancellation / delay of flight by the Vendor shall be subject to eZ Holidays receiving the refund from the Vendor. In the Event Vendor does not refund the amount to the eZ Holidays, eZ Holidays shall not be held liable for the same.
Cancellation/Re-schedule of Flight Ticket upto 24 hours will be dealt by eZ Holidays. Less than 24 hours, the USER should cancel it directly with the airlines and inform eZ Holidays for the refund processing.
eZ Holidays shall charge a cancellation fees - varying from time to time and transaction to transaction and type of service. This fees will be over and above the Airlines Cancellation Fees. Similarly for other service like Bus Tickets etc., eZ Holidays will add it’s own cancellation fees over the Vendor's cancellation Fees.
Cancellation Policy is defined and governed by the Vendor and eZ Holidays will not be able to do any changes around it. Refund will only be processed once the USER informs eZ Holidays.
Partial Cancellation may or may not be
allowed - This will depend on the Vendor's Cancellation Policy.
Re-scheduling of Services (For e.g. Date Change in Flights) will incur Fare Difference, Airlines Re-schedule/Penalty Charges and eZ Holidays Re-schedule Charges.
Domestic and International
Booking/Cancellation/Re-schedule will have different amount of fees for
Name Change, Title Change, Age Change, Sector Change etc. is generally not allowed by Vendors - Any such changes or more (not covered here) will not be entertained by eZ Holidays. The User need to work directly with the Vendor and eZ Holidays will not be responsible / liable in any form.
Once a confirmed ticket/service is
booked/generated, Convenience Fees is not refundable under any circumstances.
If you are booking a special discounted return fare then both sectors have to
be cancelled together.
The USER will be solely responsible for the Visa, Passport or any other requirement for the travel. eZ Holidays will not be responsible for any inadequacy of any form.Check the Baggage Allowance – Cabin and Check-in – No Free Baggage Allowance for Infants. Meals, Seats, Special Requests are not guaranteed. USER needs to check this with Vendor directly.